curl shows error on Plesk server: Could not resolve host: example.com: Name or

[Suhitha]

Question: curl shows error on Plesk server: Could not resolve host: example.com: Name or service not known

Applicable to:

• Plesk for Linux

Symptoms

• cURL utility does not work on the Plesk server.
• Other tools are able to resolve the hostname properly.
• Unable to open PHP page that uses cURL:

Code Select Expand

Could not resolve host: example.com: Name or service not known

• CentOS/RHEL was upgraded to the newer version
• OpenSSL packages were updated recently:

# grep -i ssl /var/log/yum.log
Updated: 1:openssl-libs-1.0.2k-12.el7.x86_64
Updated: 1:openssl-1.0.2k-12.el7.x86_64

• glibc package was updated recently:

# grep -i glibc /var/log/yum.log
Updated: 1:glibc-2.17-196.el7_4.2.x86_64
Updated: 1

• Cannot issue Let's Encrypt certificate:

Code Select Expand

ERR [extension/letsencrypt] Domain validation failed: Could not obtain directory: cURL error 6: Could not resolve host: acme-v01.api.letsencrypt.org; Name or service not known

• Plesk license cannot be updated:

Code Select Expand

license server https://id-00.kaid.plesk.com:443/ (): Couldn't resolve host name(6) cURL cannot communicate with license server https://id-00.kaid.plesk.com:443/ (): Couldn't resolve host name(6) (Error code: 2)


• Unable to add domains to Cloudflare with Cloudflare ServerShield extension.

• Unable to install a license key in Tools & Settings > License Management > Install Key. Following error message appears in Plesk interface:

Error: cURL cannot communicate with license server https://id-00.kaid.plesk.com:5224/ (): Couldn't resolve host name(6) cURL cannot communicate with license server https://id-00.kaid.plesk.com:5224/ (): Couldn't resolve host name(6)

• In some cases license can be successfully installed via CLI with the following command:

# plesk bin license -i AAAAA-BBBBB-CCCCC-DDDDD-EEEEE


Cause

Shared libraries used by curl were updated, for example: OpenSSL, glibc.


Resolution

Solution via Plesk UI:

1.Log in to Plesk.

2.Navigate to Tools & Settings > Server Management > Restart Server:



Alternatively, restart required services one by one:

1.Log into Plesk.

2.Navigate to Tools & Settings > Server Management > Services Management

3.Click on 'Restart' button for each FPM service, Apache and Nginx:



Note: Restart of Plesk services (sw-cp-server and sw-engine) is possible only from the command-line
interface.


Solution via the command-line interface:

1.Connect to the server via SSH.

2.Restart the services:

# systemctl restart sw-engine sw-cp-server httpd nginx php-fpm plesk-php72-fpm

Note: restart other FPM-services if used, execute the command below:

# plesk bin php_handler --list | grep -E plesk.*fpm | awk -F" " '{ print $1 }' | while read i; do service $i restart; done

3.If this does not help, reboot the server:

# reboot