Specific page can not be accessed for a Plesk domain: Symbolic link not allowed

[Suhitha]

Question: Specific page can not be accessed for a Plesk domain: Symbolic link not allowed or link target not accessible


Symptoms

• A specific or particular page on a Plesk domain can not be accessed with:

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403 Access denied


• The following error can be found under Domains > sub.example.com > Logs:

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AH00037: Symbolic link not allowed or link target not accessible: /var/www/vhosts/example.com/sub.example.com/public_html/storage_link
The option Restrict the ability to follow symbolic links in the Domains > sub.example.com > Apache & nginx Settings is disabled.

• The ownership of the symbolic link from the log error is incorrect:

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# ls -la /var/www/vhosts/example.com/sub.example.com/public_html/storage_link
lrwxrwxrwx 1 root root 62 Mar 24 12:17 storage_link -> /var/www/vhosts/example.com/sub.example.com/storage/app/public

Cause

Incorrect ownership to the symbolic link for storage_link


Resolution

1.Connect to the server via SSH.

2.Correct the ownership with the the path from the error, where jdoe is the Domain sysuser. e.g.:

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# chown -h jdoe:psacln
 /var/www/vhosts/example.com/app.example.com/public_html/storage_link