Unable to install certificate for domain in Plesk: SSL/TLS Certificates option

[mahesh]

Symptoms

• SNI support is disabled:

Code Select Expand

grep SNI_SUPPORT /etc/psa/psa.conf
SNI_SUPPORT false

• Website is hosted on shared IP address.
• SSL support is enabled for website, but SSL Cerificates option is missing under Domains > example.com > Hosting Settings.

Cause
SNI support is not enabled.

Resolution
Note: if you don't have administrative access to Plesk via SSH, contact your hosting provider regarding the issue

1.Connect to the server using SSH.

2.Edit /etc/psa/psa.conf file and change SNI_SUPPORT value to true:

Code Select Expand

SNI_SUPPORT true
3.Restart psa service:

Code Select Expand

#service psa restart
4.Log into Plesk.

5.Reload server components under Tools & Settings > Server Components > Refresh.