Unable to access domain hosting settings from Reseller login and dynamic view in

Started by mahesh, Dec 23, 2023, 04:21 AM

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mahesh

Question:
Unable to access domain hosting settings from Reseller login and dynamic view in Plesk for Windows
Symptoms
    Unable to access into Domains >
example.com > Hosting settings from the Reseller panel login with:[/list]



Type TypeErrorMessage Cannot read properties of null (reading 'length')
Stack trace
TypeError: Cannot read properties of null (reading 'length') at https://localhost:8443/cp/javascript/components/pages/HostingSettingsPage.js?4ab1950840e8903a0186:1:33509
at Array.filter ([anonymous]) at g (https://localhost:8443/cp/javascript/components/pages/HostingSettingsPage.js?4ab1950840e8903a0186:1:33454)
at _l (https://localhost:8443/ui-library/plesk-ui-library.min.js?1690201262:35:62823)
at ki (https://localhost:8443/ui-library/plesk-ui-library.min.js?1690201262:35:119678)
at xc (https://localhost:8443/ui-library/plesk-ui-library.min.js?1690201262:35:108830)
at vc (https://localhost:8443/ui-library/plesk-ui-library.min.js?1690201262:35:108758)
at bc (https://localhost:8443/ui-library/plesk-ui-library.min.js?1690201262:35:108621)
at cc (https://localhost:8443/ui-library/plesk-ui-library.min.js?1690201262:35:105762)
at Vs (https://localhost:8443/ui-library/plesk-ui-library.min.js?1690201262:35:46664)

  • The Reseller uses the Dynamic List list view
  • There are no File System issues or Plesk Database inconsistency while checking from Tools & Settings > Diagnose & Repair.
  • The Administrator user can access Domains > example.com > Hosting settings using the Dynamic List view without errors.

Cause
This is caused by Plesk bug #PPPM-14102, which will be fixed in future Plesk updates.

Resolution
Until the fix be released, as a workaround:

  • Use the Active List view to access into Domains > example.com > Hosting settings as the Reseller.