All websites hosted on Plesk server are inaccessible: Failed to switch to Apache

[Suhitha]

Question: All websites hosted on Plesk server are inaccessible: Failed to switch to Apache: This may be due to a configuration error.


Applicable to:

• Plesk for Linux

Symptoms

• In an attempt to switch to Apache in Plesk > Tools & Settings > Extensions > My Extensions > LiteSpeed > Switch to Apache, the process fails with the error: 

Failed to switch to Apache! This may be due to a configuration error. To manually check this problem, please ssh to your server. Use the following steps to manually switch to Apache: Stop LiteSpeed if lshttpd still running: killall -9 lshttpd Try stop LiteSpeed if lshttpd still running: killall -9 lshttpd Restore Apache httpd if /usr/sbin/httpd_ls_bak exists: mv -f /usr/sbin/httpd_ls_bak /usr/sbin/httpd Run the Apache restart command manually: service httpd restart and check for errors.

• LiteSpeed and Apache services are down.
• All websites are inaccessible.
• The following error can be shown for LiteSpeed service:

Code Select Expand

Sorry, your trial license key has expired!
lswsctrl[190293]: [ERROR] serial.no is missing!
lswsctrl[190293]: [FATAL] license problem, back to Apache!

Cause

The LiteSpeed extension failed to switch web sites to Apache. As result Apache got down and LiteSpeed was not completely disabled.


Resolution

Apply one of the solutions below:

                                              For RHEL-based OS

1.Log into the server via SSH.

2.Stop LiteSpeed service and all its processes by running the next commands:

# systemctl stop lshttpd.service

# killall -9 lshttpd

3.Execute the commands below one by one to restore the Apache configuration:

# unlink /usr/lib/systemd/system/httpd.service

# mv /usr/sbin/httpd /usr/sbin/httpd.back

# mv /usr/sbin/httpd_ls_bak /usr/sbin/httpd

# cp -pr /usr/lib/systemd/system/httpd.service.ls_bak /usr/lib/systemd/system/httpd.service

# ln -s /usr/lib/systemd/system/httpd.service /etc/systemd/system/multi-user.target.wants/httpd.service

4.Reload systemd configuration:

# systemctl daemon-reload

5.Start the Apache service:

# systemctl restart httpd


                                            For Debian-based OS
1.Log into the server via SSH.

2.Stop LiteSpeed service and all its processes by running the next commands:

# systemctl stop lshttpd.service

# killall -9 lshttpd

3.Execute the commands below one by one to restore the Apache configuration:

# unlink /usr/lib/systemd/system/apache2.service

# mv /usr/sbin/apache2 /usr/sbin/apache2.back

# mv /usr/sbin/apache2_ls_bak /usr/sbin/apache2

# cp -pr /usr/lib/systemd/system/apache2.service.ls_bak /usr/lib/systemd/system/apache2.service

# ln -s /usr/lib/systemd/system/apache2.service /etc/systemd/system/multi-user.target.wants/apache2.service

4.Reload systemd configuration:

# systemctl daemon-reload

5.Start the Apache service:

# systemctl restart apache2