Static files in Plesk protected directory are inaccessible: ERROR: 404 not found

[Suhitha]

Question: Static files in Plesk protected directory are inaccessible: ERROR: 404 not found


Symptoms

• When accessing static files (JS, images CSS) contained in a Protected directory or its subdirectories in Plesk, the following error is shown:

Code Select Expand

ERROR: 404 not found

• Error code 500 may also be displayed
• Proxy Mode is enabled in Domains > example.com > Hosting & DNS tab > Apache & nginx Settings.
• Smart Static Files Processing is enabled in Domains > example.com > Hosting & DNS tab > Apache & nginx Settings

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Cause

Product issue:

# PPPM-13942 "It is now possible to access files in password-protected directories when "Smart static files processing" and "Proxy mode" are enabled in the "Apache & nginx" settings."
Fixed in:

Plesk Obsidian 18.0.52 25 April 2023 (Linux)


Resolution

Please consider updating your server:

• How to install Plesk updates

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In case the issue persists after the update, please also check for custom nginx configuration templates, as the fix is only applied to the default templates.

If affected, you may add a ^~ to the custom template at

/usr/local/psa/admin/conf/templates/default/domain/nginxDomainVirtualHost.php

specifically at the internal-nginx-static-location directive like so:


       
       
    location ^~ /internal-nginx-static-location/ {


Workaround

If update is not possible for some reason you may try the following


workaround

1. Log into Plesk.

2. Go to Domains > example.com > Hosting & DNS tab > Apache & nginx Settings.

3. Disable Smart static files processing or enable Serve static files directly by nginx.

Note: when enabling Serve static files directly by nginx, mod_rewrite rules will not be applied