Websites are unavailable on a Plesk server: Unable to manage service by nginxmng

[Suhitha]

Question: Websites are unavailable on a Plesk server: Unable to manage service by nginxmng


Applicable to:

• Plesk for Linux

Symptoms

• All websites are down with the following error:

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This site can't be reached

• The following can be found at domains' log /var/www/vhosts/example.com/logs/proxy_error_log:

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436#0: *810 SSL_do_handshake() failed (SSL: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol) while SSL handshaking to upstream

• It is not possible to restart the nginx service:

# service nginx restart
Unable to start service: Unable to manage service by nginxmng: ('start', 'nginx'). Error: ERR [util_exec] proc_close() failed ['/usr/local/psa/admin/bin/nginx_control' '--start'] with exit code [1] Error occured while sending feedback. HTTP code returned: 502 Error occured while sending feedback. HTTP code returned: 502 Can not start proxy server:

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nginx[21730]: nginx: [emerg] bind() to 203.0.113.2:443 failed (98: Address already in use)
nginx[21730]: nginx: [emerg] bind() to 203.0.113.2:80 failed (98: Address already in use)

Cause

The nginx service was not stopped correctly.


Resolution

1.Connect to the Plesk server via SSH.

2.Re-enable Plesk nginx proxy using these commands:

# /usr/local/psa/admin/bin/nginxmng -d
# /usr/local/psa/admin/bin/nginxmng -e