An operation or a script that takes more than 60 seconds to complete fails on a

[Suhitha]

Question: An operation or a script that takes more than 60 seconds to complete fails on a website hosted in Plesk: nginx 504 Gateway Time-out


Applicable to:

• Plesk for Linux

Symptoms

• An operation or a script that takes more than 60 seconds to complete fails on a website with the following error in a web-browser:

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nginx 504 Gateway Time-out

• The following error message appears on the Logs page (Domains > example.com > Logs) or in the domain's nginx error logfile /var/www/vhosts/system/example.com/logs/proxy_error_log:

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[error] 1096#0: *25 upstream timed out (110: Connection timed out) while reading response header from upstream, client: 203.0.113.2, server: example.com, request: "GET / HTTP/1.1", upstream: "fastcgi://unix:///var/www/vhosts/system/example.com/php-fpm.sock", host: "example.com"

Cause

The default timeout limit is 60 seconds for proxying requests from nginx to Apache.


Resolution

If a script takes more than 60 seconds to execute, increase the timeout limit.

1.Log in to Plesk.

2.Go to Domains > example.com > Apache & nginx Settings.

3.Add the following lines to the Additional nginx directives field to increase the timeout limit to 180 seconds (3 minutes):

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proxy_connect_timeout 180s;
proxy_send_timeout 180s;
proxy_read_timeout 180s;
fastcgi_send_timeout 180s;
fastcgi_read_timeout 180s;
4.Apply the changes.