A WordPress website is not accessible: ERR_TOO_MANY_REDIRECTS

[Suhitha]

Question: A WordPress website is not accessible: ERR_TOO_MANY_REDIRECTS


Applicable to:

• Plesk for Linux
• Plesk for Windows

Symptoms

• A WordPress website is not accessible. One of the following errors is shown in a browser:

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The page isn't redirecting properly
or

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ERR_TOO_MANY_REDIRECTS

• In Mozilla Web Console or Chrome Web Inspector there are endless redirects from www.example.com to example.com and vice versa.
• The solution from this KB article did not help.

Cause

Invalid WordPress configuration.


Resolution

1.Log into Plesk.

2.In Plesk go to Domains > example.com and click File Manager and open the file wp-config.php.

3.Add the code below at the bottom of the file right before ?>:

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define('WP_HOME','http://www.example.com');
define('WP_SITEURL','http://www.example.com');
4.If the issue still occurs, open the file _wp-config.php _and change the records to records the below:

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define('WP_HOME','http://example.com');
define('WP_SITEURL','http://example.com');
Note: This can also be done via Domains > example.com > Wordpress > Log in > Settings > General > WordPress Address (URL) and Site Address (URL).

5.Rename plugins directory via Domains > example.com > File Manager (wp-content/plugins directory) or disable WordPress plugins one by one to find the faulty one.