Unable to access logs and files for a domain: System error 13: Permission denied

[mahesh]

Symptoms

• The following error appears in Plesk web interface when attempting to open domain logs under Domains > example.com > Logs:

Internal error:
filemng failed: filemng: opendir failed: Permission denied system error 13: Permission denied
Message filemng failed: filemng: opendir failed: Permission denied system error 13: Permission denied
File Agent.php
Line 219
Type PleskUtilException

• Attempt to change PHP settings fails in Domains > example.com > PHP Settings:

filemng failed: filemng: opendir failed: Permission denied system error 13: Permission denied

• The same error as above is shown in an attempt to open File Manager in Domains > example.com.

Cause
Incorrect permissions/ownership set for directory, that contain log files.

Resolution
1.Connect to the server via SSH as root
2.Execute the following commands to set correct permissions and ownership:
Note: Substitute example.com with affected domain name

Code Select Expand

#chown psaadm:root /var/www/vhosts/system/example.com/logs/
# chmod 700 /var/www/vhosts/system/example.com/logs/