Unable to access domain hosted on Plesk server: ERR_NETWORK_ACCESS_DENIED

[Suhitha]

Question: Unable to access domain hosted on Plesk server: ERR_NETWORK_ACCESS_DENIED


Applicable to:

• Plesk for Windows
• Plesk for Linux

Symptoms

• Accessing a website example.com hosted on a Plesk server fails:

Code Select Expand

ERR_NETWORK_ACCESS_DENIED

Code Select Expand

ERR_CONNECTION_TIMED_OUT
Accessing this website's web statistics page http://example.com/plesk-stat/webstat/ or the maillist page for http://list.example.com fails with the same error.

• In Plesk in Domains > example.com > DNS Settings, NS records point to an external DNS hosting.
• The IP address 203.0.113.2 is set for the domain example.com in Plesk.

However, the A record for example.com returns different IP address:

# dig example.com
...
;; QUESTION SECTION:
;example.com. IN A
;; ANSWER SECTION:
example.com. 3599 IN A 203.0.113.3


Cause

The A record for example.com within the external DNS hosting does not point to the Plesk server.


Resolution

On the external DNS hosting, change the value of the A record for example.com (and also for subdomains like list.example.com if necessary) so it points to the IP address of the Plesk server.