Repeating error in panel.log: Unable to get key: Repository is not opened

Started by senthil, Oct 14, 2025, 06:58 AM

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senthil

Symptoms

The following error repeats multiple times in /var/log/panel.log whenever the server's license information is
updated (for example, during the Daily Maintenance Task):
ERR [panel] Unable to get key: Repository is not opened
Cause

Corrupted /etc/sw/keys/registry.xml file.

Resolution

Regenerate the corrupted file:
  • Connect to the server via SSH
  • Remove the file:
    # rm -f /etc/sw/keys/registry.xml
  • Regenerate it with Plesk repair tool:
    # plesk repair fs -y