Unable to access a website hosted on Plesk: Sorry, you have been blocked

Started by senthil, Sep 27, 2025, 06:54 AM

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senthil

Symptoms
  • Website example. com is unavailable with the following error:
    Sorry, you have been blocked
  • When checking the DNS settings, it can be seen traffic is proxied through CloudFlare:
    # dig +trace example.com
    example.com. 3600 IN NS frank.ns.cloudflare.com.
    example.com. 3600 IN NS ingrid.ns.cloudflare.com.
    example.com. 300 IN A 188.114.97.12
    example.com. 300 IN A 188.114.96.12
Cause
Cloudflare's Web Application Firewall is blocking access to the website.

Resolution
Disable the blocking rule via Cloudflare or Contact Cloudflare Support for further assistance.