Can not issue Let's Encrypt certificates for plesk.page domains: the domain's

Started by senthil, May 20, 2025, 03:27 AM

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senthil

Symptoms
  • Let's Encrypt certificates can not be issued for plesk . page domains.
  • The following error is recorded in the panel log:
    ERR [extension/sslit] Error happened while certificate processing : <span
    class='plesk-ext-letsencrypt--ui-problem-adviser-unauthorized-common-error' hidden>
    </span>Could not issue a Let's Encrypt SSL/TLS certificate for <b>example.203-0-113
    -2.plesk.page</b>. Authorization for the domain failed.
    Detail: DNS problem: SERVFAIL looking up A for example.203-0-113-2.plesk.page - the
    domain's nameservers may be malfunctioning; DNS problem: SERVFAIL looking up AAAA for
    example.203-0-113-2.plesk.page - the domain's nameservers may be malfunctioning</div>
    <br/>
  • Temporary domains can not be created as well with this error in Plesk panel:
    An unexpected error occurred.
  • The domains do not resolve from all locations when checked here:
    https:// dnschecker .Org/

Cause
Temporary issues with the Plesk DNS cluster, which have been resolved on March 12th 2025.

Resolution
No actions required.