Unable to move a domain in Plesk: site-copy failed: tar: ./subdirectory/<path>:

[mahesh]

Question:
Unable to move a domain in Plesk: site-copy failed: tar: ./subdirectory/<path>: Cannot open: Permission denied
Symptoms

• Unable to move a domain to another subscription at Subscriptions > example.com > click Move domain, the process fails with the following error:

site-copy failed: tar: ./subdirectory/<path>: Cannot open: Permission denied

Cause
The subfolder(s) of the affected domain has incorrect ownership.

Resolution
1.Log into the server via SSH.

2.Execute the command below to find the system user for the affected domain:

Code Select Expand

#plesk db "select * from sys_users;" | grep example.com | awk {' print $6'}
johndoe
3.Run the command below to set the correct ownership with the correct system user and group for the subdirectory from the error:

Code Select Expand

#chown -R johndoe:psacln /var/www/vhosts/example.com/subdirectory
Note: Apply the same command for each subdirectory in case there is more than one.