Cobra Forum

Question: Warnings on Apache restart in Plesk: DocumentRoot does not exist


Applicable to:

• Plesk for Linux

Symptoms

1.Warning appear on Apache restart or configuration syntax checking:

Warning: DocumentRoot [/var/www/vhosts/example.com/httpdocs/test1] does not exist: bad user name.
2.Website is not accessible:

502 Bad Gateway
3.Error in Plesk panel:

New configuration files for the Apache web server were not created due to the errors in configuration templates: Warning: DocumentRoot [/var/www/vhosts/example.com/httpdocs/test1] does not exist


Cause

Non-existent directory is specified as Document Root for a domain/subdomain in Plesk. 


Resolution

Note: if you don't have access to the server via SSH, contact your hosting provider regarding the issue.

Apply one of the following solutions:


Solution I

1.Log in to Plesk

2.Correct the site location for the mentioned domain at Domains > example.com > Hosting Settings.


Solution II

1.Log in to Plesk server via SSH

2.Identify the correct directory ownership:

# ls -ld /var/www/vhosts/example.com

3.Create the directory mentioned in the warning:

# mkdir -p /var/www/vhosts/example.com/httpdocs/test1

4.Assign correct ownership:

# chown exampleuser:psaserv  /var/www/vhosts/example.com/httpdocs/ && chown exampleuser:psaserv  /var/www/vhosts/example.com/httpdocs/test1