Cobra Forum

Symptoms

• Let's Encrypt certificates can not be issued for plesk . page domains.
• The following error is recorded in the panel log:
  
  Code Select Expand
  ERR [extension/sslit] Error happened while certificate processing : <span
class='plesk-ext-letsencrypt--ui-problem-adviser-unauthorized-common-error' hidden>
</span>Could not issue a Let's Encrypt SSL/TLS certificate for <b>example.203-0-113
-2.plesk.page</b>. Authorization for the domain failed.
Detail: DNS problem: SERVFAIL looking up A for example.203-0-113-2.plesk.page - the
domain's nameservers may be malfunctioning; DNS problem: SERVFAIL looking up AAAA for
example.203-0-113-2.plesk.page - the domain's nameservers may be malfunctioning</div>
<br/>
• Temporary domains can not be created as well with this error in Plesk panel:
  An unexpected error occurred.
• The domains do not resolve from all locations when checked here:
  https:// dnschecker .Org/

Cause
Temporary issues with the Plesk DNS cluster, which have been resolved on March 12th 2025.

Resolution
No actions required.