Question:Plesk login page is not accessible: Failed to decrypt attribute 'password' because the keyset does not exist
Symptoms
Plesk login page shows one of the following error messages:
HTTP Error 500.19 - Internal Server Error
Error Code 0x8007000d
Config Error Failed to decrypt attribute 'password' because the keyset does not existKeyset does not exist (Exception from HRESULT: 0x80090016)
Cause
Insufficient permissions on the files:
- %ALLUSERSPROFILE%\Microsoft\Crypto\RSA\MachineKeys\6de9cb26d2b98c01ec4e9e8b34824aa2_*
- %ALLUSERSPROFILE%\Microsoft\Crypto\RSA\MachineKeys\76944fb33636aeddb9590521c2e8815a_*
Resolution
1.Connect to the Plesk server via RDP.
2.Open the folder %ALLUSERSPROFILE%\Microsoft\Crypto\RSA\MachineKeys.
Note: Displaying of hidden files and protected system files should be enabled in Windows Control Panel > Folder Options.
3.Find files with the names that start with 6de9cb26d2b98c01ec4e9e8b34824aa2_ and 76944fb33636aeddb9590521c2e8815a_.
4.Check access permissions on these files (right-click on a file > Properties > Security tab).
Here are the correct permissions:
System, Administrators, TrustedInstaller - Full control
IIS_IUSR, WMSVC - Read
LOCAL SERVICE (if available) - Read
If the issue still persists, apply the following steps:
1.Start a command prompt as an Administrator.
2.Obtain a GUID:
c:\>reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography" | findstr MachineGuid
3.Verify that the files have names 6de9cb26d2b98c01ec4e9e8b34824aa2_GUID and 76944fb33636aeddb9590521c2e8815a_GUID.
Example:
If a GUID is:
c:\>reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography" | findstr MachineGuid
MachineGuid REG_SZ 40c6fa54-0d9a-45ae-91c5-e85eb36dcbd2then files will have names:
- 6de9cb26d2b98c01ec4e9e8b34824aa2_40c6fa54-0d9a-45ae-91c5-e85eb36dcbd2
- 76944fb33636aeddb9590521c2e8815a_40c6fa54-0d9a-45ae-91c5-e85eb36dcbd2
4.Restart IIS using the following command in a command-prompt:
c:\>iisreset