Question:Unable to open the Subscriptions page in Plesk: Call to a member function getDescription() on null
Symptoms
- On an attempt to open the Subscriptions menu via Plesk the following error appears:
QuoteError: Call to a member function getDescription() on null (Subscriptions.php:231)
- When logged in as a customer, the WordPress menu is missing:
(https://pix.cobrasoft.org/images/2023/12/23/screenshot.png)
Cause
The issue was confirmed as a bug with ID EXTWPTOOLK-10567. The fix is available in WP Toolkit version 6.2.4
Resolution
Update WordPress Toolkit to the latest version by following the instructions here.